An lifetime Voxel license includes:

• Unlimited activations (if you get the full LTD plan), or 5 activations (if you get the LTD lite plan)
• Lifetime Voxel updates
• Lifetime customer support

So the LTD is a one time purchase, and includes everything Voxel has to offer.

Lifetime licenses cannot be shared between different entities or be resold. They can be used by the individual Voxel customer or their internal agency team.

27collective Ltd reserves the right to seek information about suspicious usage and take action as a result.

The Voxel Starter plan is a yearly subsription and it includes

• One site activation
• Any Voxel updates released during the time your subscription is or was active. 
• Customer support during the time your subscription is active

Voxel provides a couple of different pricing plans, each with a different number of website activations included for production and staging. See pricing plans table for exact details.

If you don’t activate Voxel on your site, certain Voxel features will not be accessible

Once you activate Voxel, you will receive updates automatically. You can go to WP-admin > Appearance > Themes > to install those updates

Staging activations are intended for development and testing purposes only.
They must not be used on live websites or on a site’s primary domain.
Activating a license on a production environment using a staging activation is not permitted.

You cannot resell Voxel as a standalone product but you can bundle it with your client project.

If you are using Voxel for client work, you can include Voxel in the end-product that it is sold to your client.

However, 27collective will provide access to customer support only to the account holder on this platform.

Sharing account details on this platform with your clients or other people outside your internal team is prohibited and can result in a permanent ban.

Voxel does not require any premium 3rd party plugins.

Everything we advertise will be included with your purchase.

• PHP 8.1 or higher
• MySQL 8 or Maria DB 10.3 or higher
• 64MB of memory limit

All customers with an active Voxel plan have access to customer support.

• Lifetime deal customers are entitled to lifetime support, at no extra charge.
• Starter plan customers are entitled to customer support while their subscription is active

Customer support includes:

• Technical questions about the item’s built-in features and functionality
• Assistance with reported bugs and issues
• Assistance with installation
• Guidance on the way the item is designed and how various features work
• Compatibility issues with advertised 3rd party features or officially supported plugins
• Assistance with documentation

Customer support does not include

• Assistance with code modifications
• Assistance with non essential 3rd party services and plugins and/or their compatibility with the theme, when such services or plugins are not officially supported
• Hosting, server or environment issues. Please refer to your host provider for such issues.

Voxel support is active 5 days a week from Monday to Friday.

Generally, during these days you can expect an answer within 24 hours.

In some cases, support may take more longer to respond.

These include atypical examples such as:

• When the request is more complex and requires further investigation and work to come to a conclusion
• During holidays
• When another reported issue requires urgent focus and has priority, such as major bugs, security issues etc.

Refunds are available within 30 days of the original purchase, subject to the conditions and deductions below.

Refund deductions

• 5% of the original payment is non-refundable to cover payment processing fees, currency conversion fees, and other transaction-related costs that are not returned to us but held by payment providers.

• If more than 10 support tickets are posted during the initial 30-day refund period, an additional 5% service fee will be deducted from the refund to cover support costs.

The maximum refund deduction is 10% of the original payment.

Refunds are not available when:

• Refund period has passed: More than 30 days have passed since the original purchase.

• Subscription renewals: You can cancel renewals at any time during the 365 day period. We also send email reminders in advance to ensure there is sufficient time to cancel if needed.

• Repeated purchases: If this not your first purchase, including any repeat purchase made after a previous refund.

You can get in touch at hello@getvoxel.io

Note: Customer support is not provided via email. Please submit a support ticket instead