Where are proration and cancel request settings ?

  • Posted 2 months ago

Hi there,

Since 1.7 update, it seems that proration and cancel request settings (see attached image), previously located in Membership > Settings > Checkout, are gone.

I read the “1.7 beta 1” article, where it is written this :
“If the user chooses to switch to a more expensive plan, the price is prorated, and user is informed about the additional charge before proceeding.
In the other hand, if they choose to Switch to a Free plan, there will be an alert informing them that the existing subscription will be cancelled.”

So here are my questions :
1. We can’t choose anymore the behaviour of proration and cancel request ? Or is it located somewhere else ?
2. You talk about switching to a “more expensive plan” or a “free plan”, but what about switching to a “less expensive” plan ?
3. In the case that “subscription will be cancelled”, does it mean immediatly or at the end of current subscription ? because previsously we could choose.
4. Does this update bring the behaviour that a plan upgrade implies proration and plan dowgrade implies waiting for current period to end before changing ? Like any app and platform subscription works ? Because this was what I was talking about 2 years ago (with a design layout) here : https://getvoxel.io/timeline/?status_id=7656

Thanks !

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