users can't update parts of their listings

  • Solved
  • Posted 3 months ago

I have site users trying to update their listings, but they cannot update certain fields.

As you’ll see in the images, they cannot update Description Of Your Services, Personal Bio, and Service Area.

When they try to create a new blog post, the field for the post contents is also unavailable.

All of these fields are set up as WP Editor (advanced), not Plain text. When I switch them to Plain text, they become available for editing to the user.

As an administrator, I have no problem updating the fields when they are set to WP Editor (Basic or Advanced). If I switch the user from Professional or Subscriber to Administrator, the fields become available for editing.

I am not running any caching or spam tools on the site at this time.

I have an inspector screenshot uploaded

  • Images