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Cant pick a plan when creating a new listing

  • Solved
  • Posted 3 weeks ago

Dear Support Team,

I am experiencing difficulties with the Listing Plan selection within the sign-up process, following the recent separation between paid members and paid listings.

My objective is that everyone (both owners and regular users) can log in to my site. However, only business owners must be able to select a Listing Plan and list their business.

During testing, I encounter the following:
1. When I log out and select the “Create Listing” CTA, I am correctly prompted to sign up.
2. After successfully signing up, I am unable to select a Listing Plan and go directly to the create lisiting page to fill in the details.

I have reviewed the documentation but cannot determine which setting or configuration is missing to facilitate this.

Secondary Issue (Overview of Purchased Plans)
Once the initial problem is resolved, I need to ensure that logged-in owners have a clear overview of their purchased Listing Plans and the ability to purchase additional plans. Can you tell me how I can provide this?

I am currently running Voxel version 1.7.0.5. The necessary sign-in credentials have been attached to this ticket.

I look forward to your guidance in resolving these issues. Thank you in advance for your support.

Sincerely,

Thijs